Last updated: September 13, 2026
KnowVault ("we", "us") sells monthly subscriptions to its review-analysis service at knowvault.net. This policy explains how refunds and cancellations work.
During the private beta, KnowVault is free and no payments are taken. This policy applies to paid subscriptions once billing begins.
If you are dissatisfied with a charge, contact us within 14 days of the charge at edison.luo1313@gmail.com and we will work with Paddle to issue a refund where appropriate.
You may cancel at any time by emailing us or from your account settings. Cancellation stops all future billing immediately; you keep access until the end of the period you already paid for.
Payments, invoices, and refunds are handled by Paddle.com as Merchant of Record. Approved refunds are issued via Paddle to your original payment method, typically within 5–10 business days.
Nothing in this policy limits any mandatory consumer rights you may have under the law of your country of residence, including EU/UK withdrawal rights, which Paddle honors as Merchant of Record.
Questions about refunds: edison.luo1313@gmail.com